Has end date
Hilton Malta is seeking to recruit a Night Supervisor on a full-time basis to complement our Front Office team. Under the direction of the Front Office Manager, Assistant Front Office Manager and the supervision of the Night Manager, the Night Supervisor will operate and ensure the hotel end of day closure.
Specific responsibilities include:
- Perform Front desk duties as would be required
- Work on process improvement within the front desk
- Have a good knowledge of all security and emergency procedures and manage the instigation of these if required to do so
- Ensure that all guest complaints are dealt with promptly and followed up on
- Support the Night Manager with all management related duties
- Maintain a good status awareness of all hotel areas
- Check figures, postings, and documents for accuracy
- Prepare, maintain, and distribute statistical, financial, accounting and audit information to hotel departments
Requirements:
- Attention to detail and accuracy
- A willingness to work night shifts
- Excellent use of computer applications
- Calm, efficient and the ability to work well under pressure
- Excellent interpersonal and communication skills
- Excellent numerical ability
- A pleasant personality and a passion for customer service, who can anticipate guests’ needs
- Possession of strong decision-making skills.